Position Description

We are looking for two dynamic Non‑Executive Directors whose skills and experience will complement the diversity of our current Board, bringing strong oversight, support and challenge as we work to meet our strategic objectives and deliver on our core purpose. We are seeking individuals with Executive and/or Board-level experience gained in complex, highly regulated environments, and who can demonstrate the ability to think strategically, scrutinise performance and contribute effectively to robust governance.

Selection Criteria

One appointment will focus on AI and technology, bringing strategic insight into how emerging technologies, including AI, automation and data‑driven tools. can enhance the way we work, improve customer journeys and strengthen the organisation’s wider transformation.

The second appointment will bring broad financial services and commercial expertise, contributing a strong understanding of markets, regulation and customer trends, and helping ensure the organisation remains resilient, responsive and financially sustainable.

If you have a passion for fairness, independence and delivering excellent outcomes for consumers and financial businesses alike, we would be delighted to hear from you. The appointment of the NEDs of the Financial Ombudsman Service will be made by the FCA.

How to Apply

To find out more information, review the candidate pack and see how to apply please click HERE.

If you would like to arrange a confidential conversation about these appointments, please contact FOSAppointments@gatenbysanderson.com

The closing date for applications is 09:00, 1^st May 2026